Grievance & Customer Support

Last updated: 12 September 2026 · Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Customer support

For wallet, recharge, consultation, or app login issues, use in-app help first. You can also write or call:

• Email: [email protected]
• Customer care: +91-6367127240
• Website form: contact.html

2. Grievance officer

For a formal complaint about content, privacy, payment, or misuse of the platform:

• Name: AstroSansaar
• Email: [email protected]
• Customer care: +91-6367127240
• Registered Office: Office L-5, Lower Ground Floor, Tricity Plaza, Trishla Road, Near LA Pinzo Pizza, Zirakpur, SAS Nagar, Punjab – 160104, India.
• Territory: India

Mark the subject line Grievance — AstroSansaar.

3. How to file a grievance

Send:

• Your name and registered mobile or email
• Order ID or screenshot if the issue is a payment
• A clear description of what went wrong and what you want us to do
• Whether the issue is privacy, refund, astrologer conduct, or something else

4. Timelines

• Acknowledgement: within 48 hours on working days
• Reply with a decision or next step: within 15 days where the law so requires, sooner when we can

5. Further escalation

If you are not satisfied, you may use remedies available under Indian consumer law or the Data Protection Board of India, as applicable. This page does not limit those statutory rights.

Related: Privacy Policy · Terms & Conditions · Refund Policy · Disclaimer · Cookie Policy · Grievance · Contact