Refund & Cancellation Policy

Last updated: 12 September 2026 · Payments are taken in the Android app, not on this website.

1. What this policy covers

This Refund & Cancellation Policy applies to paid services in the AstroSansaar Android app: wallet recharge, chat, call, live sessions, and any in-app order shown at checkout. It should be read with the Terms & Conditions.

Astrology consults are digital services that start when you connect. Indian consumer practice for this category treats time already used as consumed. We follow that market standard.

2. Website

This website does not charge for pages, राशिफल notes, or articles. There is nothing to refund for ordinary browsing. If a third-party link takes you to Google Play, Google’s own purchase flow applies.

3. Consultations — chat, call, live

• You see the per-minute or session rate in the app before you start. Starting the session is your confirmation.
• Used minutes are not refundable, including if you dislike the interpretation or the outcome you hoped for does not occur. Astrology is guidance, not a guaranteed result.
• If you disconnect by mistake, rejoin if the app allows. Time already billed is consumed.
• If the astrologer does not connect, the session drops for a platform fault, or you are charged while the other side never joined, write to support with the order ID. We will credit the wallet or refund the unused portion after we check the logs.
• Abuse, threats, or illegal requests: the session may be ended and used time is not refunded.

4. Wallet and unused balance

Wallet credit is prepaid value for AstroSansaar services. It is not a savings account and does not earn interest.

• Unused wallet balance is generally not refundable to bank or UPI once the recharge has succeeded, except as required by law or as listed below.
• You may keep using unused balance on later consults or tools until the account is closed.
• On account closure, unused promotional credit lapses. Any leftover paid balance is reviewed case by case; statutory rights remain available.

5. Offers and First Chat Free

First Chat Free, coupon credit, referral bonus, and “from ₹5/min” plans are promotional. They have no cash value, are not transferable, and are not refundable. Offers can change or end without notice. Eligibility is shown in the app.

6. Failed or duplicate payments

If money left your bank or UPI but the wallet did not update:

1. Wait up to 24 hours — many pending payments auto-reconcile.
2. Check the in-app payment history and your bank SMS.
3. Email [email protected] with the transaction ID, amount, date, and registered mobile number.

Verified failed or duplicate debits are refunded to the original payment method or credited to the wallet, as the payment partner allows, usually within 5–10 working days after we confirm the payment status.

7. Google Play purchases

If you paid through Google Play, Google may also handle a refund under the Google Play refund policy. You can request from us and/or from Google Play. We cannot override a Play Store decision that is outside our control.

8. Puja or remedy orders

If the app later sells a booked puja, remedy kit, or similar order:

• Cancel at least 24 hours before the scheduled slot for a full wallet credit, unless the listing said otherwise
• After the ritual or dispatch has started, fees are not refundable except for a proven service failure

The website’s puja pages are educational only unless an in-app checkout is clearly offered.

9. How to request a refund

Use in-app help first. Or email [email protected] / call customer care +91-6367127240 with:

• Registered mobile or email
• Order or recharge ID
• Date, amount, and a short reason
• Screenshot of the payment SMS or bank entry for failed charges

10. Timelines

• We acknowledge complete requests within 48 hours on working days
• A decision is usually shared within 7 working days
• Approved bank/UPI refunds typically appear in 5–10 working days after approval (your bank may take longer)

11. Contact

Refund desk: [email protected] · +91-6367127240 · Grievance officer

Registered Office: Office L-5, Lower Ground Floor, Tricity Plaza, Trishla Road, Near LA Pinzo Pizza, Zirakpur, SAS Nagar, Punjab – 160104, India.

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